£ Pound Sterling

Terms & Conditions

The terms and conditions apply to the use of the halesgolfwear.com website. By placing an order with us, you are agreeing to accept these terms and conditions. Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website. If you have any queries relating to our terms and conditions, please contact Hales Golfwear directly before placing an order.
General Information

•    Your contract for purchases made through halesgolfwear.com is with Hales Golfwear and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
•    You must be 18 years old or older to use this site. If you are under 18, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
•    You warrant that all details you provide to halesgolfwear.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
•    You agree that e-mail can be used as a long-distance means of communication.
•    During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from halesgolfwear.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Hales Golfwear as soon as possible.
•    It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Hales Golfwear tracks the electronic 'fingerprints' of every order placed on halesgolfwear.com to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
•    Hales Golfwear reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:-
o    you fail to make payment to us when due
o    you breach any of our terms and conditions
o    when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
o    we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on halesgolfwear.com

Your Responsibilities If You Break These Terms & Conditions

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Ordering

•    When placing an order, you agree that any and all information given is accurate and complete.
•    All orders are subject to acceptance and product availability.
•    Availability information for products is listed on each individual product description.
•    All prices listed on halesgolfwear.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
•    No contract for the sale of any product will exist between you and halesgolfwear.com until we accept your order by confirming acceptance of the order by sending you an email.
•    This confirmation email will be sent to the email address given by you and will detail products ordered, payment method, cost (including post & packaging) and usual delivery times.
•    You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
•    If your order has not been accepted, you will receive an email from us telling you the reasons why.
•    How to order:
•    Add the styles and sizes you require to your shopping cart.
•    Click on Shopping Cart icon in top right corner.
•    Choose checkout.
Made to Order / Bespoke Order Terms and Conditions

•    By consenting to the terms and conditions you hereby understand that the items you are ordering are hand made, made to order items that are produced by our designers and manufacturers in UK specifically for your order. Hales Golfwear aim to deliver the items that you have ordered within 10-28 days after your order is placed. However we accept no liability if these items arrive either before or after the estimated delivery due to circumstances outside our control.
•    If you need to cancel or change your order you need to notify Hales Golfwear as soon as possible, Hales Golfwear can not guarantee to make those changes however as the order may have been processed by the manufacturing team.
•    When ordering a bespoke item, specifically made to your colour or size specification, extra costs will be incured by the customer dependent on time taken and materials used. You will be notified of all charges. Once your order is placed we do not allow alterations to sizing or material, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. If you receive a bespoke item from us that is incorrect you may contact Hales Golfwear directly with your order reference in the subject line and we will be happy to assist you in an exchange for the correct items originally ordered. We do not allow refunds due to impatience or in the event of unforeseen circumstances, will of God, loss of income, etc.
•    PLEASE DO NOT ORDER MADE TO ORDER ITEMS OR BESPOKE ITEMS IF YOU DO NOT AGREE TO THESE TERMS!

Delivery

We use Royal Mail to deliver our items. We aim to cover all areas, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
•    We make every effort to deliver all products within the United Kingdom within 10-28 days from the date of your order. If this is not possible, we will seek to notify you and agree subsequent delivery dates.
•    Delivery will be completed when we deliver the items you have ordered to the address you gave us.
•    The items you ordered from Hales Golfwear will be your responsibility from the completion of delivery. You own the items you have ordered once we have received payment in full, including all applicable delivery charges.
•    We offer a tracked and signed postage service for UK, Europe, USA, Canada, Asia and Australia.

Payment

•    Halesgolfwear.com accept most major credit and debit cards and PayPal:
•    All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
•    Once you are ready to order:
•    Choose check out.
•    Register your new account, choose this option to save all your details making your next order easier.
•    Or use Guest Checkout option.
•    Enter all your details and press continue.
•    Choose a delivery address.
•    Choose a shipping option and press continue.
•    Choose PayPal or Credit Card Checkout, all major credit cards and debit cards are accepted.
•    Confirm order – you will then be directed to PayPal payment page.
•    If you have a PayPal account you can login in to your PayPal account and complete the order.
•    If you do not have an account choose the guest checkout option.
•    Enter all card details.
•    Choose agree and pay – you will then be returned to Hales Golfwear site. You will receive an confirmation email shortly after placing an order.

Cancelling an Order/Returns Procedure

•    If you haven’t gone through to checkout yet, you may clear the items in your shopping basket at any time by clicking the (X) ‘Remove’ button next to the product you do not wish to purchase.
•    If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow our Returns procedure.
•    Once we've heard from you that you wish to cancel an order and you have received our goods, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account, if the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to Hales Golfwear unless the return is as a result of an error on our side.
•    We aim to process all refunds within 21 days.
•    We're sorry but we are not able to offer exchanges on orders where PayPal was used as a payment method. Please return your item(s) for a refund and place a new order.
•    If you are in the European Union and you cancel your order within 14 days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 35 days to return your goods and receive a refund for the cost of the goods).

Contract Cancellation

•    You can cancel this contract if you so wish, provided that you exercise your right to do so within fourteen working days after the day on which you receive the products.
•    If you wish to cancel your order, please follow the procedure set out in our Returns Procedure.

Returns and Refund Policy, Exchanges Procedure

•    If you’re not 100% satisfied, you have thirty-five (35) days from the day you receive your order to return it back to us.  All merchandise must be unwashed and unworn.  All hang tags must be attached to the garment and order reference/receipt must accompany the garment(s) at the time of return.  All garments are subject to inspection.
•    You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 21 calendar days of the day on which you gave us notice of cancellation.
•    You will be responsible for the cost of returning the Products to us, unless the Products are faulty or not as described, you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item to our e-commerce website, please visit our 'Returns' Page.
•    We refund you on the credit card or debit card used by you to pay.
•    To request a refund:
•    Go to 'Returns' page on site.
•    Enter details to receive unique Return Number.
•    You will receive a confirmation email.
•    You can also write to us at halesgolfwear@gmail.com
•    Please send returns to:

Hales Golfwear
95 Pitfold Road
London, SE12 9JB
United Kingdom


•    The following items are excluded from our Returns Policy and are NON-REFUNDABLE, this does not affect your statutory customer rights:
•    Bespoke Items – these include specific sizes that differ to our regular extra small, small, medium and large sizes.
•    Bespoke styles & colours – these include specific colours and/or styles that differ to our regular styles and colours.
•    Please obtain Proof of Postage from your local post office and scan and email to us, in the event that your return is lost in the post we will only refund items that have Proof of Postage.

Privacy

•    Halesgolfwear.com will not pass on your personal, credit or debit card details to any third party.
•    We will never ask for personal details via email. If you receive an unsolicited email asking you for your halesgolfwear.com log in details, please contact Hales Golfwear immediately.

Dispute Resolution

•    If you have a dispute with Hales Golfwear, we’ll always try to sort things out if you contact customer services.
•   If you are not happy with the resolution, Alternative Dispute Resolution is available, including online dispute resolution at http://ec.europa.eu/consumers/odr/

Liability

•   We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
•    If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on halesgolfwear.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
•    In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing by email to halesgolfwear@gmail.com within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
•    We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
•    The products sold on halesgolfwear.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from halesgolfwear.com
•   We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
•    We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
•    We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
•    To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
•    We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
o    Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
o    Any loss of goodwill or reputation; or
o    Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
•    Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

Copyright

All rights, including copyright, in the content of the halesgolfwear.com web pages are owned or controlled by Hales Golfwear. In accessing halesgolfwear.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the halesgolfwear.com web pages for any other purpose whatsoever without the prior written permission of Hales Golfwear.

Third Party Information

We can not be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Hales Golfwear products are those stated on the Hales Golfwear material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party. This Website may contain links to websites and other resources operated by third parties other than Hales Golfwear. Such links are provided solely as a convenience to you. Hales Golfwear does not control such websites, and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such websites on this Website does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party websites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Hales Golfwear and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Use of This Website Outside of The UK

Except where otherwise specified on this Website, the Contents on this Website are displayed solely for the purposes of promoting Hales Golfwear's products available within the UK.