Payment

Halesgolfwear.co.uk accepts most major credit and debitcards: VISA, Mastercard, Maestro, AMEX and Solo. You can also choose to pay using PayPal. All Payments on halesgolfwear.co.uk are made in Pounds Sterling. If you use a card in a currency other than Sterling, the rate of exchange and any additional fees will be set by your card issuer.

For non-UK deliveries, local tax will apply and the price may be adjusted at checkout.

Halesgolfwear.com accept most major credit and debit cards and PayPal:
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

 Once you are ready to order:

 

Returns

We operate an easy returns policy and if you return an item(in saleable condition the same way you received it) within 35 days of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange (depending on stock levels), whichever you prefer. We try to process returns and refunds as quickly as possible, as a guide, within 21 days of us receiving the goods you send back. Please fill in and enclose the Returns form attached to your delivery note. You can also let us know that you are going to send back the item by filling in and sending us the online Returns form on our website. Please obtain a post office receipt as proof of postage, in the event that your parcel return goes missing we will only pay refunds with proof of postage.

Please note that bespoke items made to your size specification or colour choice are NOT REFUNDABLE.
This does not affect your statutory rights as a customer.

 If you need to cancel your order:

If you haven’t submitted an order yet, you can clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes, but we cannot make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedure.

If you are in the European Union and you cancel your order within fourteen days after receiving your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 35 days to return your goods and receive a refund for the cost of the goods). If you wish to exchange an item you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.

If you are returning goods for refund or exchange please send them to:

Hales Golfwear
95 Pitfold Road
London
SE12 9JB

Delivery Times

All clothing is MADE TO ORDER. We cut, sew and package your order within 10 - 28 days of you placing your order with us online. We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that our out of our control.
 
All clothing is sent by Royal Mail parcel delivery. We ship to UK and Rest of the World. Prices are dependent on weight. Prices below are based on SMALL PARCEL 1kg shipments, should your orders be above or below that weight halesgolfwear.com will calculate accurate postage costs.

 Cost

ServiceLocationsDelivery ScheduleCost per Shipment
                                                                                                                     Royal Mail Tracked & Signed
All of UK  10-28 days
Monday - Saturday
£4.45
Royal Mail Tracked & Signed Delivery                                                                                                                                                              Europe
10-28 days
Monday - Saturday
£12.50
Royal Mail Tracked & Signed Delivery                                                                                                                                     Australia & New Zealand
10-28 days
Monday - Saturday
£18.15
Royal Mail Tracked & Signed Delivery                                                                                                                                     Japan & South Korea
10-28 days
Monday - Saturday
£17.20
Royal Mail Tracked & Signed Delivery                                                                                                                                            USA & Canada
10-28 days
Monday - Saturday
£17.20

*Please note that delivery times are estimates as clothing is made to order.

* We aim to have your order with you within 10-28 days of you placing your order online. (UK & Europe Customers) If you are ordering from US, Australia and Asia then your order will take slightly longer. However we always aim to get your order to you as soon as humanly possible.